Medical Office Assistant - Surgical Specialist Owensboro

Owensboro Health•Owensboro, KY

About The Position

The Medical Office Assistant is responsible for clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance, while maintaining confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to work in a stressful environment and take appropriate action. The assistant applies advanced skills and knowledge in the area of specialization.

Requirements

No prior work experience is required.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support (BLS) Healthcare Provider certification is required within 90 days of employment.
Requires critical-thinking skills and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.
Must apply advanced skills and knowledge in the area of specialization.

Nice To Haves

High school diploma, General Equivalency Diploma (GED), or higher is preferred.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls, handle requests for patient information, and disclose information in accordance with regulatory requirements and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records requested by authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from multiple sources into computer databases, verify entries using printouts or reports, and correct errors as needed.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support Owensboro Health’s mission, vision, core commitments, and business interests; follow organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.