Medical Office Assistant (CMA, RMA, CCMA or MOA)

CAROLINA ASTHMA AND ALLERGY CENTER•Charlotte, NC

22d•Onsite

About The Position

The Medical Office Assistant is a non-exempt, full-time position in a specialty office at the South Park location in Charlotte, North Carolina. The role combines clinical and administrative duties, including assisting physicians with patient care and completing clerical, environmental, and organizational tasks. The assistant provides information to patients so they can make full use of clinical services and must be able to travel to all clinic locations within the company. The position supports patient flow, examinations and procedures, charting, patient communications, records management, appointment scheduling, insurance and demographic verification, room and equipment preparation, infection control, and supply management. Depending on applicable state law and the medical assistant's scope of practice, clinical work may also include vital signs, specimen collection, injections and other medication administration, laboratory procedures, emergency triage, first aid, and patient instruction. The assistant is expected to use work time efficiently to complete clinical and team tasks and help prepare the office to run efficiently.

Requirements

High school diploma or GED, a medical office assistant diploma from an accredited vocational institution, or completion of a community college course in medical assisting.
At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Current national certification as a registered medical assistant through the American Medical Technologists (AMT) or as a certified assistant through the American Association of Medical Assistants (AAMA).
Current CPR certification.
Current health records with appropriate immunizations for work in health care, including hepatitis B and tuberculosis requirements.
Knowledge of the health care field, medical office protocols and procedures, assisting tasks specific to the medical practice, and information to convey to patients and families.
Skill in performing medical assistance tasks, interpersonal interactions, diplomacy, and sharing information effectively to address patient education needs.
Ability to learn and retain patient care procedures, project a pleasant and professional image, plan and prioritize, complete delegated tasks, and demonstrate compassion and caring.
Ability to travel to all clinic locations within the company.

Nice To Haves

Bachelor’s degree in a health sciences field.

Responsibilities

Check schedules and organize patient flow; accompany patients to examination or procedure rooms and assist with walking, transfers, dressing, specimen collection, and examination preparation as needed.
Collect patient histories, perform screenings according to provider guidelines, assist physicians and nurses with procedures, chart information, relay instructions to patients and families, answer calls, and provide relevant information.
Send and receive patient medical records and obtain laboratory, X-ray, hospital, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, and maintain complete, appropriately filed charts.
Set up instruments and equipment according to department protocols; clean examination and procedure rooms, instruments, and equipment between patient visits to maintain infection control.
Clean the sterilizer according to its maintenance schedule and maintain appropriate records; order, sort, store, and restock supplies.
Respect and promote patient rights, respond appropriately to emergency codes, and share patient- or staff-related problems with the immediate supervisor.
Perform clinical medical assisting duties within state law and the MA scope of practice, which may include medical asepsis, vital signs, examination preparation, clinical pharmacology, medication administration, prescription verification, biohazard waste monitoring and disposal, therapeutic modalities, patient instruction, laboratory procedures, quality control, emergency triage, and first aid.
Complete clinical and triage tasks, contact patients with laboratory or radiology results, complete prior authorization paperwork for medication approvals, assist team members, clean and organize, manage supplies, and prepare the office for efficient operation.
Perform other duties as assigned.