Office Assistant I, Primary Care at New Castle

ChristianaCare•Newark, DE

1d•$18 - $26

About The Position

ChristianaCare's Primary Care at New Castle is seeking a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment. The practice provides primary medical care for adults, including immunizations, physical examinations, minor medical procedures, and on-site lab services. The Medical Office Assistant I supports the practice’s daily operations and helps provide a positive experience for patients and staff. The position schedules appointments with attention to insurance, greets patients and collects necessary information, processes referrals, and maintains confidentiality. The role also handles payments, verifies insurance coverage, coordinates referrals, reconciles daily appointments and payments, answers calls, relays messages, and uses EMR systems to coordinate with providers and staff. Additional duties include updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols. The schedule is Monday through Friday, with no weekends or holidays. The office assistant participates in a rotating schedule with start times of 7:00 a.m., 8:00 a.m., or 8:30 a.m.; the schedule will be discussed during manager interviews.

Requirements

High school graduate or GED required.
Strong communication skills.
Ability to proactively solve problems in a fast-paced environment.
Detail-oriented, adaptable, and highly organized.

Nice To Haves

Experience in a medical office setting is preferred but not required.

Responsibilities

Schedule appointments, paying attention to insurance requirements.
Greet patients and collect necessary information while maintaining confidentiality.
Process and coordinate referrals.
Handle payments and verify insurance coverage.
Reconcile daily appointments and payments.
Answer calls and relay messages.
Use EMR systems to coordinate with providers and staff.
Update patients and schedule tests and appointments.
Maintain medical records.
Resolve patient issues and support administrative tasks.
Follow safety protocols.
Perform additional duties as needed.

Benefits

Comprehensive first-day medical, dental, vision, and life insurance coverage.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Low deductibles and $0 copays for unlimited primary care with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
32 days of paid time off each year, including 7 major holidays, with options to roll over or cash out unused time.
Up to $5,250 per year in tuition reimbursement.
Fertility care through Progyny and maternity education and support.
Up to $5,000 in adoption assistance.
12 weeks of paid parental leave after one year of service.
Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Free financial coaching, counseling, and budgeting support.
Employee assistance program.