Medical Office Assistant Administrative - NCHV Raleigh

UNC Health•Raleigh, NC

3d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills and includes administrative support for a medical office. The position is full-time, onsite in Raleigh, North Carolina, with a day-job schedule and 40 standard hours per week. The assistant handles patient and insurance information, schedules appointments, maintains supplies and equipment, and supports compliance with organizational, revenue-cycle, safety, regulatory, HIPAA, OSHA, and infection-prevention requirements. The position also participates in unit performance-improvement activities and communicates with patients, families, visitors, and teammates.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organization employees.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally, providing complete and accurate information; and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Follow established safety and regulatory guidelines, including HIPAA, OSHA, and infection-prevention policies and procedures.
Participate in unit performance-improvement activities.
Provide good customer service to patients, families, and visitors, and demonstrate effective communication and teamwork.