Medical Information Specialist - Spanish & English speaking

EVERSANA

10d•Remote

About The Position

The Medical Information Specialist position is part of EVERSANA's integrated commercial services and is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. This role delivers industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking adverse events and/or product quality issues, and medical writing. The role is home office-based, full-time, ideally located in Spain, Portugal, Italy, Poland, Ireland, or the UK. The job holder must be legally eligible to work in the European Union or the UK.

Requirements

Life Sciences or healthcare degree or equivalent.
Strong clinical background and excellent verbal/written communication skills.
English C1 level is obligatory.
In addition to mother tongue fluency in Spanish is essential.
Strong translation skills.

Nice To Haves

BSc. or MSc. in Pharmacy.
Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
Computer proficiency in Microsoft Word, Excel, and other Window applications.
Utilization of Medical Information Management Systems, Safety Databases, or equivalent.
Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
Transforms creative ideas into original solutions that positively impact the company’s performance.
Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.

Responsibilities

Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers.
Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
Make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected, in addition to being fluent in safety terminology.
Utilize writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints, which may involve interactions with personnel in Quality Assurance, Regulatory Affairs, and the complainant.
Utilize drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing.
On-call responsibilities on an as assigned basis.
All other duties as assigned.