Medical Imaging Assistant Weekends

Banner Health•Mesa, AZ

2d•Onsite

About The Position

The Medical Imaging Assistant supports technologists and nurses in the medical imaging department by performing non-technical patient- and procedure-related duties, clerical and administrative support, and customer service. The role works under direct supervision and follows department and facility policies, procedures, and protocols to support care at Banner Baywood Medical Center and Banner Heart Hospital. Weekend shifts require working in MRI with technologists. Additional shifts may vary between front-desk work and the emergency department. The assistant contributes to organized and efficient patient care in a fast-paced environment, which may involve multiple computer programs and competing demands. Duties include greeting and assisting patients and visitors, maintaining patient records and imaging files, supporting procedure preparation, and coordinating patient and administrative workflows.

Requirements

High school diploma/GED or equivalent working knowledge.
Current BLS certification is required.
Good judgment, effective communication, and discretion when interacting with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Strong organizational skills and ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Perform department daily operations such as greeting patients and visitors, answering calls, scheduling appointments, entering orders, providing general information, and routing or following up on customer concerns.
Enter patient information into computer systems, scan documents into PACS, maintain complete patient records, and ensure chart forms and reports are filed or accessible.
Support the acquisition and distribution of digital patient records by digitizing, formatting, and uploading images into PACS and maintaining filing systems according to department protocols.
Fulfill requests for images and reports in electronic, hard-copy, or CD formats while following protocols for releasing confidential patient information.
Receive patients in applicable systems, confirm demographics and insurance information, perform insurance verification when required, and handle copays, deductibles, self-pay, charges, pending discharges, and discharge processing as applicable.
Coordinate appointments for procedures and treatments, transportation to care centers or residential homes, and related patient needs.
Prepare physician schedules, super-bills, labels, charts, and other forms; reconcile charge tickets and notify clinical staff of incomplete tickets, missing charge codes, or diagnoses; forward completed billing materials as required.
Assist technologists and nurses with pre- and post-procedure room preparation, supply gathering, patient assistance, room stocking, and sterile tray setup where applicable.
Escort patients to examination rooms, take vitals and patient history, and assist with treatment, including peripheral IV tasks or Point of Care Testing when required and after completing the specified education and skill validation.
Follow radiation safety policies.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile deliveries.
Provide clerical and administrative support and assist with requests for patient medical records and ongoing customer service.