Medical Imaging Assistant

Banner Health•Scottsdale, AZ

2d•Onsite

About The Position

The Medical Imaging Assistant supports technologists and/or nurses by performing non-technical patient- and procedure-related duties, clerical and administrative support, and customer service in a medical imaging department. The role helps promote organized and efficient patient care and operates under the direct supervision of technologists and nurses. The assistant prepares examination and procedure rooms, escorts and assists patients, and may take vital signs and patient histories. Depending on facility requirements and after completing required training and skill validation, the role may include peripheral IV insertion or discontinuation and Point of Care Testing. The assistant also supports appointment scheduling, patient records and imaging in PACS, handling image and report requests, patient registration and discharge, insurance and payment processes, supply management, and other department operations. The position operates in a fast-paced, sometimes stressful medical office environment and requires navigating multiple computer programs while managing competing demands and maintaining a strong customer-service focus. Schedule: Monday, Tuesday, Thursday, and Friday, 6:30 a.m. to 5:00 p.m. Location: Banner Imaging, 7400 N Dobson Rd, Scottsdale, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification required.
Good judgment and the ability to communicate effectively and use discretion with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to manage ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Previous experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer telephone calls; schedule appointments; enter orders; provide general information; assist with customer problems; and refer complex inquiries to appropriate staff.
Enter patient information into computer systems, scan documents into PACS, maintain complete patient records, and ensure reports and chart forms are filed or scanned and accessible.
Support acquisition and distribution of digital patient records by digitizing, formatting, and uploading film-based or digital images into PACS, and maintaining filing systems according to department protocols.
Fulfill requests for images and reports, ensuring availability in the system, as hard copy film, or on CD, and follow protocols for releasing confidential patient information.
Receive patients in applicable systems; confirm demographics and insurance information; perform insurance verification when required; collect applicable copays, deductibles, and self-pay amounts; total charges; and process patient discharges.
Coordinate appointments for procedures and treatments, and arrange transportation to care centers and residential homes when requested.
Prepare schedules, super-bills, labels, forms, and charts; print and file transcription notes; reconcile charge tickets; identify incomplete tickets or missing information; and forward completed billing materials to the business office or billing company.
Assist technologists and nurses with pre- and post-procedure room preparation, supplies, and patient assistance; stock procedure rooms; and assist with sterile tray setup where applicable.
Escort patients to exam rooms, take vital signs and patient histories, and, when authorized and required, assist with patient treatment including peripheral IV insertion or discontinuation and Point of Care Testing.
Adhere to radiation safety policies.
Maintain office, dietary, and medical supplies; submit requisitions; and reconcile supply orders upon delivery.
Assist with patient medical-record requests and maintain patient education materials; may perform quality-control or validation tasks.