Medical Imaging Assistant

Banner Health•Gilbert, AZ

2d•Onsite

About The Position

The Medical Imaging Assistant supports technologists and/or nurses by performing non-technical, patient- and procedure-related duties, along with clerical, administrative, and customer-service functions that help ensure organized, efficient patient care. The role assists with preparing examination and procedure rooms, helping patients before and after procedures, and coordinating patient care. Duties may include taking vital signs and patient history, inserting or discontinuing peripheral IVs, and performing Point of Care Testing when required and after completion of the required training and skill validation. The position also supports daily department operations through tasks such as greeting patients and visitors, answering phones, scheduling appointments, entering orders and patient information, maintaining medical records, scanning documents and images into PACS, retrieving and distributing images and reports, and handling insurance and billing-related processes. The assistant maintains supplies, prepares charts and forms, and helps coordinate discharges and transportation as requested. This position works under the direct supervision of technologists and nurses in a fast-paced, sometimes stressful medical imaging environment with a strong focus on customer service. The stated schedule is Monday through Friday, 8:30 AM to 5:00 PM, with occasional Saturdays required; schedules may vary based on department needs. The location is Banner Imaging at 665 N Gilbert Rd, Suite 154, Gilbert, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification is required.
Good judgment, effective communication, and discretion when interacting with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to manage ongoing face-to-face contact with patients and staff in a busy medical office environment.
Completion of Banner’s peripheral IV insertion course and validation of skill before performing peripheral IV insertion or discontinuation.
Completion of Banner’s POCT education and validation of skill before performing Point of Care Testing, when required by the assigned facility.
Flexibility to work schedules that may vary based on department needs, including occasional Saturdays.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Previous experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer incoming calls; schedule appointments; enter orders; provide general information; and route complex inquiries or customer problems to the appropriate staff.
Provide ongoing clerical and administrative support for department operations.
Enter patient information into computer systems and scan documents into PACS; maintain complete patient records and ensure reports and chart forms are filed or scanned, labeled, and accessible.
Maintain patient education materials and assist with requests for patient medical records; perform quality-control or validation tasks as assigned.
Assist in acquiring and distributing digital patient records; digitize, format, and upload film-based or digital images into PACS; maintain filing systems according to department protocols.
Fulfill requests for images and reports, ensuring availability in systems, hard copy, or CD formats as required and following protocols for releasing confidential patient information.
Receive patients in applicable systems, confirm demographic and insurance information, and perform insurance verification when required.
Calculate and collect copays, deductibles, and self-pay amounts when required; total charges at checkout, enter pending discharges, process discharges, and coordinate appointments, procedures, treatments, and transportation as requested.
Prepare physician schedules, super-bills, labels, charts, and other forms; reconcile charge tickets, identify missing information, and forward completed billing materials to the business office or billing company.
Assist technologists and nurses with pre- and post-procedure room preparation, obtain supplies, assist patients, and keep procedure rooms stocked.
Understand sterile procedures and assist with sterile tray setup where applicable; adhere to radiation safety policies.
Escort patients to exam rooms, take vital signs and patient history, and assist with patient treatment, including peripheral IV insertion or discontinuation and Point of Care Testing when required and properly trained and validated.
Maintain office, dietary, and medical supplies; complete requisition forms and reconcile supply orders upon delivery.
Work under the direct supervision of technologists and nurses while supporting medical imaging department operations and serving internal and external customers.