Imaging Medical Assistant Lead

UNC Health Appalachian•Boone, NC

5d•Onsite

About The Position

The Imaging Medical Assistant Lead supports clinical operations, coordinates workflow, enhances the patient experience, and serves as a clinical resource for the care team. The role combines Medical Assistant duties with clinical leadership responsibilities and specialized C-arm imaging support during office-based procedures. The Lead works with providers, nursing staff, and clinic leadership to support efficient operations, safe patient care, and compliance with clinical and imaging standards. The position is based in an ambulatory/clinic setting in Boone, North Carolina. It is full-time, non-exempt, and scheduled Monday through Friday in eight-hour shifts. Starting compensation is $23.42 per hour, based on experience, education, and departmental equity. Applicable benefits begin the first of the month following 60 days of employment from new hire orientation. The role performs patient care and clinical support within established scope, policy, training, and competency. C-arm responsibilities require formal documented training and competency validation under an approved supervising physician. The employee must not independently interpret diagnostic images or perform duties requiring credentials they do not hold. The position also supports daily clinic workflow, peer guidance and onboarding, supply and equipment readiness, quality and safety processes, regulatory compliance, and patient-centered communication. The work takes place in a clinical environment involving medical equipment, instruments, and imaging technology, with frequent movement among exam rooms, procedure areas, and clinical workspaces. The role requires adherence to infection control, radiation safety, and regulatory requirements and may require scheduling flexibility based on clinic and procedural needs. Physical demands include extended periods of standing, walking, and sitting; occasional lifting or carrying of materials up to 50 pounds; frequent bending and reaching; manual dexterity; clear verbal communication; and visual acuity for patient assessment, equipment operation, and documentation.

Requirements

High school diploma or GED.
Completion of an approved Medical Assistant education pathway or other education necessary to meet organizational Medical Assistant certification requirements.
Current organization-approved Medical Assistant certification, such as CCMA, RMA, CMA/AAMA, or equivalent.
Basic Life Support (BLS) certification through the American Heart Association.
Successful completion of formal, documented C-arm training and competency validation under an approved supervising physician before independently performing assigned imaging responsibilities.
Completion of ongoing imaging and radiation safety education requirements.
Strong knowledge of Medical Assistant clinical duties and ambulatory workflow.
Demonstrated competency with assigned C-arm imaging functions.
Knowledge of radiation safety principles applicable to assigned responsibilities.
Ability to coordinate workflow while maintaining patient care responsibilities.
Strong organizational and multitasking abilities, including the ability to prioritize competing clinical and operational demands.
Ability to provide peer guidance, coaching, and training.
Excellent communication and interpersonal skills.
Ability to identify concerns and appropriately escalate issues.
Strong attention to detail and commitment to accuracy.
Knowledge of Electronic Health Record (EHR) systems.
Ability to maintain clinical, equipment, imaging, medication, and regulatory documentation.
Commitment to patient safety, confidentiality, teamwork, quality, and service excellence.
Ability to meet physical demands including extended standing, walking, and sitting; occasional lifting and carrying up to 50 pounds; frequent bending and reaching; manual dexterity; clear verbal communication; and visual acuity for patient assessment, equipment operation, and documentation.

Nice To Haves

Previous experience in an ambulatory, physician practice, or similar clinical setting.
Previous experience serving in a lead, preceptor, or clinical resource role.
Experience assisting with clinical procedures.
Experience with C-arm or other procedural imaging equipment; this may be obtained through an organization-approved training pathway.
Two years of Medical Assistant or comparable ambulatory clinical experience.
Previous lead, preceptor, or mentoring experience.
Previous procedural clinic experience.
Additional radiologic or imaging education and/or certification.

Responsibilities

Perform Medical Assistant duties within established scope, organizational policy, and demonstrated competency.
Room patients and complete intake activities, including vital signs, medication reconciliation, allergies, medical history, and collection of pertinent clinical information.
Assist providers during examinations, treatments, and office-based procedures.
Collect specimens and perform approved point-of-care testing as applicable.
Administer medications under provider direction and according to established policy.
Perform approved clinical procedures within certification, training, competency, and organizational guidelines.
Provide patient education and follow-up instructions as directed by providers.
Accurately document patient care activities in the Electronic Health Record (EHR).
Operate C-arm imaging equipment during approved office-based procedures after required training and competency validation.
Assist with positioning patients and imaging equipment for procedural imaging needs.
Follow radiation safety practices and required protective measures; verify required safety processes before imaging procedures.
Maintain imaging documentation, quality-control records, logs, and related documentation.
Monitor imaging equipment functionality and promptly report concerns or malfunctions.
Assist with equipment readiness, maintenance activities, and cleaning according to policy and manufacturer guidelines.
Participate in ongoing imaging education, competency validation, and training; perform imaging responsibilities only within documented training, competency, certification, and approved scope.
Support day-to-day clinic operations through workflow coordination and operational support.
Serve as a clinical resource for Medical Assistants and other clinical staff; assist with staffing assignments and clinic workflow coverage.
Provide direct patient care when needed to address staffing gaps.
Identify barriers to patient flow and communicate improvement opportunities to leadership.
Help ensure exam rooms, procedure areas, and clinical workspaces are prepared for patient care.
Provide peer support, coaching, and daily guidance; assist with onboarding and orientation of new employees.
Provide training within established competency and organizational guidelines and support competency validation efforts as assigned.
Reinforce established clinical workflows, policies, and procedures; promote a collaborative, professional, and respectful work environment.
Escalate employee performance or conduct concerns to the Practice Manager when appropriate.
Monitor clinical and procedural supply inventory; assist with medication inventory, ordering, and expiration-date monitoring.
Maintain medication, equipment, and procedural logs; keep patient care areas stocked and prepared; communicate supply and equipment needs to leadership.
Support proper storage, handling, and security of medications and clinical equipment.
Reinforce infection prevention standards, radiation safety requirements, and clinical protocols.
Support imaging safety documentation and quality assurance processes and maintain compliance with organizational policies and regulatory requirements.
Participate in quality improvement and patient safety initiatives; identify safety concerns and escalate through the appropriate chain of command.
Protect patient confidentiality and comply with privacy requirements.
Provide compassionate, patient-centered care during clinical and imaging procedures; explain procedures within the role's scope and appropriately address patient questions.
Support service recovery and escalate patient concerns when necessary.
Communicate effectively with patients, families, providers, and healthcare team members and promote a positive patient and employee experience.