Medical Front Office [Sinus Center]

North Florida Surgeons, P.A.•Jacksonville, FL

9d•Onsite

About The Position

The Medical Front Office team member supports a busy ear, nose, and throat surgery practice at its Jacksonville location. The role provides front-office support, including greeting patients, managing check-in and check-out, verifying patient information and insurance, collecting co-payments, and scheduling appointments. The position is on-site, full-time, Monday through Friday, with no weekends.

Requirements

At least one year of medical office experience.
Dynamic, energetic, and detail-oriented approach to work.
Self-starter with strong interpersonal and organizational skills.
Excellent verbal and written communication skills and ability to multitask.
Comply with Federal, State, HIPAA, and OSHA guidelines, as well as organizational policies and procedures.
Proficiency in Microsoft Office, especially Excel, Outlook, and Word.
Ability to support and implement new ideas and technology to improve practice workflow.
Superior customer service and ability to communicate with patients in a courteous, professional, cooperative, and respectful manner.
Provide two professional references, including a preferred method of contact.
Ability to commute to Jacksonville, FL 32216.

Nice To Haves

One year of experience with Athenahealth.
Prior medical or healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with obtaining prior authorizations and verifying insurance eligibility.

Responsibilities

Welcome and introduce patients to the practice through in-person visits, telephone calls, referrals, and electronic communications.
Schedule appointments according to established office protocols.
Verify patient insurance benefits and eligibility, and explain co-payments, co-insurance, and deductibles to patients.
Obtain and ensure appropriate referrals are received before patient visits, including hospital consultations and follow-ups.
Post charges accurately to patient accounts using basic knowledge of CPT codes, ICD-10 codes, and modifiers.
Collect and post co-payments, co-insurance, deductibles, and outstanding patient balances at the time of service.
Establish performance standards for assignments and monitor work status, progress, goals, and objectives.
Maintain an orderly and efficient office routine by prioritizing work, evaluating effectiveness, and modifying activities as needed.
Respond to patient calls, letters, and other correspondence within an acceptable timeframe.
Maintain accurate personnel records and files related to physician clinic and surgery calendars and schedules.