Medical Front Office [Sinus Center]

North Florida Surgeons•Jacksonville, FL

10d•Onsite

About The Position

The Medical Front Office team member supports a busy ear, nose, and throat surgery practice at its Jacksonville location. The role provides front-office support, including greeting patients, checking them in and out, verifying patient information and insurance, collecting payments, and scheduling appointments. The position welcomes patients through in-person visits, phone calls, referrals, and electronic communications, and maintains an orderly office routine by prioritizing work and adapting activities as needed. It also involves maintaining accurate personnel records and physician clinic and surgery calendars and schedules.

Requirements

At least one year of medical office experience (required).
Dynamic, energetic, and detail-oriented; a self-starter with strong interpersonal and organizational skills.
Excellent verbal and written communication skills and ability to multitask.
Proficiency with Microsoft Office software, especially Excel, Outlook, and Word.
Superior customer service and the ability to communicate with patients in a courteous, professional, cooperative, and respectful manner.
Provide two professional references, including a preferred mode of contact.
Ability to commute to Jacksonville, Florida 32216 (required).

Nice To Haves

At least one year of experience with Athenahealth (preferred).
Prior medical or healthcare experience with at least one major EMR/EHR system.
Experience with Availity and familiarity with obtaining prior authorizations and verifying insurance eligibility.

Responsibilities

Welcome and introduce patients to the practice through in-person visits, telephone calls, referrals, and electronic communications.
Schedule appointments according to established office protocols.
Verify patient insurance benefits and eligibility, and communicate co-payments, co-insurance, and deductibles accurately to patients.
Obtain and ensure appropriate referrals are received before patient visits, including new and follow-up hospital consultations.
Post charges accurately to patient accounts using knowledge of CPT codes, ICD-10 codes, and modifiers.
Collect and post co-payments, co-insurance, deductibles, and outstanding patient balances at the time of service.
Establish performance standards for work assignments and monitor work status, progress, goals, and objectives in alignment with initiatives.
Maintain an orderly and efficient office routine by prioritizing work, evaluating effectiveness, and modifying activities when necessary.
Respond to patient calls, letters, and other correspondence within an acceptable time frame.
Maintain accurate personnel records and files related to physician clinic and surgery calendars and schedules.
Comply with applicable federal, state, HIPAA, and OSHA guidelines and organizational policies and procedures.
Support and implement new ideas and technology to improve practice workflow.