Medical Front Office Specialist - Naples

Collins Vision • Naples, FL

12d

About The Position

Collins Vision is hiring a Medical Front Office Specialist for its Naples team. The role welcomes patients and visitors, supports reception-area flow, and helps ensure that front-office operations run smoothly in a fast-paced ophthalmology practice. The position also handles patient records, registration and insurance information, appointment scheduling, payment collection, and communication about fees and financial responsibility. Collins Vision describes its team as positive, motivated, compassionate, and forward-thinking, and offers opportunities for personal and professional growth.

The job description notes that assigned duties and responsibilities may extend beyond those listed and may be amended at the employer’s discretion.

Requirements

• High school diploma.
• At least one year of medical office experience.
• At least one year of strong customer service experience.
• Genuine interest in contributing to a growing organization and supporting the success of the team.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team, manage multiple tasks, and stay composed in a fast-paced environment.
• Empathy for patients’ needs and concerns.
• Ability to sit and stand for prolonged periods.
• Ability to occasionally lift and move equipment or related peripherals weighing up to 25 pounds.

Responsibilities

• Welcome patients and visitors professionally and help track patients in the reception area.
• Review charts to confirm information is received and complete and required signatures are obtained.
• Enter new-patient demographic and insurance information; verify coverage and benefits; and confirm required authorizations or referrals are received.
• Answer phones, schedule appointments, and provide accurate information about the practice.
• Document no-show appointments, reschedule patients, and send follow-up letters as needed.
• Review fee sheets for correct charges and diagnoses, enter information into the computer, and collect payment for services.
• Schedule return appointments, transfers of care, and required diagnostic testing.
• Explain fees and patient financial responsibility to patients.

Benefits

• Competitive compensation and opportunities for career growth.
• Employer-contributed health insurance with multiple plans to choose from.
• Access to supplemental disability and life insurance through payroll deductions.
• 401(k) retirement savings program with employer matching.
• PTO accrual that increases with tenure.
• Employer-paid ongoing training and continuing education opportunities.
• Employee discounts on services and products, including cosmetic procedures, LASIK, sunglasses, and eyeglasses.
• Regular internal and external team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED