Medical Front Office

NextCare•Phoenix, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys a fast-paced setting and working as part of a team. The receptionist is the clinic’s first point of contact for patients and families, supports a smooth front reception area and patient flow, and provides respectful, dignified customer service to help promote patient satisfaction. The role handles patient registration and discharge, collects and enters personal and insurance information in the EMR, processes insurance forms and payments, and helps keep patients informed about wait times and services. The receptionist also supports clinic operations through appointment management, daily financial and statistical tasks, front-office supply and equipment oversight, maintaining a clean waiting area and restrooms, and communicating urgent medical or safety concerns to the appropriate staff. Employees are expected to follow clinic policies and quality, safety, environmental, and infection-control standards; participate in required education and meetings; and assist with personnel orientation or training. The position may be cross-trained and assigned to front-office or back-office functions, within scope of practice, according to clinic staffing and business needs. The job description is not a contract of employment and does not change the at-will employment relationship.

Requirements

High school diploma or GED.
At least two years of registration or front-office experience in a physician’s office, hospital emergency department, and/or urgent care setting.
Typing and computer proficiency with Windows-based software.
Ability to multitask, provide quality customer service, prioritize, and use critical thinking.
Ability to work in a fast-paced setting and as part of a team.

Responsibilities

Serve as the first point of contact for patients and families and keep them informed of wait times.
Monitor patient flow and place patients into rooms as needed.
Process patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.
Obtain personal and insurance information from patients and enter it into the EMR system.
Complete insurance forms required for registration to support proper reimbursement from payors.
Prepare the daily deposit, reconciliation, and statistical information.
Maintain adequate front-office supplies and ensure equipment is functioning properly.
Answer telephone calls using quality customer service skills.
Keep the patient waiting area and restrooms clean and presentable.
Manage patient appointments scheduled through the NextCare website.
Promptly notify the back office of patients’ urgent medical concerns.
Educate patients about NextCare services relevant to their current or future visits.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow established policies and procedures and quality assurance, safety, environmental, and infection-control standards.
Participate in education programs and attend meetings as required.
Participate in orientation and/or training of newly hired personnel.
Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
Support smooth clinic operations, patient flow, and patient satisfaction through exceptional customer service.