Medical Front Office Receptionist

IndianHealth Center of Santa Clara Valley•San Jose, CA

1d•Onsite

About The Position

A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Requirements

Fluent in English and Spanish (ability to read, write, and speak) preferred
Requires a high school diploma or GED
Medical Administration Assistant certificate or similar medical certificate is preferred
Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience
Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred
Excellent customer service skills required
Excellent phone skills required
Previous knowledge of office practices and procedures in the medical field preferred
Ability to follow written and oral instructions
Flexibility, initiative, reliability, and creativity
Familiarity with medical computer software and data entry
Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)
Knowledge of & ability to work with the American Indian community & other minority populations
Ability to maintain strict confidentiality
Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site
Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment
Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment
Willingness to train in other areas of the Medical department

Nice To Haves

Fluent in English and Spanish (ability to read, write, and speak)
Medical Administration Assistant certificate or similar medical certificate
Prior experience working in a similar medical position or customer service related position with at least one year working experience
Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility
Previous knowledge of office practices and procedures in the medical field
Ability to type a minimum of 45 WPM

Responsibilities

Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments
Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
Performs data entry of insurance information and processes patient co-payments
Screens new members for assignation to our health center and other eligibility purposes
Complies with IHC’s HIPAA and Privacy Rules
Uses efficient and clear communication at all times
Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
Prepares intake information and initial registration following HIPAA guidelines
When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
Attends and participates in all departmental meetings
Maintains a current source of Front Office paperwork and forms
Keeps a clean, clutter free work area at all times
Adheres to Finance policies when registering patients for appointments and labs
Participates as a proactive representative of the Patient Centered Health Home
Performs duties utilizing the Team-Based Approach
Performs other duties as assigned