Front Office Coordinator / Medical Receptionist
About The Position
IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A PART- TIME FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES! YOUR BEST SELF. This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to your community? If so, we want to talk to you. Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture. THE POSITION: Our Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.
Requirements
- High school diploma
- 2+ years experience in a customer facing position
- Knowledge and adherence to HIPAA laws and compliance regulations
- You love people and thrive on establishing meaningful connections
- You enjoy working in a fast paced and FUN environment
- You enjoy the challenge of having something new come your way each and every day
- You are self-motivated, a go-getter, and a self starter
- You have a positive attitude and a professional appearance
- You exhibit the ability to multitask without being overwhelmed
- You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
- You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
Nice To Haves
- Bachelors degree in related field preferred
Responsibilities
- Optimizing patient appointment schedules
- Managing all incoming phone calls
- Processing and converting new referrals
- Collecting time of service payments
- Obtaining insurance authorizations
- Learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes
- Bending, reaching, squatting, lifting
- Performing custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment
- Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information
Benefits
- Work/life flexibility
- Fun and rewarding culture
- Professional growth opportunities
- Student loan assistance
- Career advancement opportunities
- Leadership opportunities based on skill and performance, not just on seniority
- IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career
- Human connection and community involvement
- Affordable medical, dental and vision
- 401k matching
- Paid time off
- Paid holidays
- Sick leave
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
