Front Office Medical Phone Receptionist

West Des Moines OBGYN Associates, PC•West Des Moines, IA

1d•Onsite

About The Position

Answering phones in a professional manner, and routing calls as necessary. Provide excellent customer service. Schedule/Reschedule appointments for patients according to established guidelines. Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives. Retrieve voicemail messages and route to appropriate staff. Manage website email and portal requests. Manage electronic patient correspondence with integrated messaging system. Retrieve / manage electronic faxes through EMR system and route to appropriate staff. Review signed HIPAA form for compliance. Obtain / verify insurance eligibility prior to scheduling. Shred confidential documents. Assist office with administrative tasks as requested as time allows.

Requirements

Good communication, organizational and multi-tasking skills
Ability to adapt to changes in the workplace, duties and office policies
General computer knowledge with high level skills to adapt to office software

Responsibilities

Answering phones in a professional manner, and routing calls as necessary
Provide excellent customer service
Schedule/Reschedule appointments for patients according to established guidelines
Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives
Retrieve voicemail messages and route to appropriate staff
Manage website email and portal requests
Manage electronic patient correspondence with integrated messaging system
Retrieve / manage electronic faxes through EMR system and route to appropriate staff
Review signed HIPAA form for compliance
Obtain / verify insurance eligibility prior to scheduling
Shred confidential documents
Assist office with administrative tasks as requested as time allows