Front Office Medical Receptionist

Alexander Valley Healthcare•Cloverdale, CA

22h•$20 - $28•Onsite

About The Position

The Front Office Medical Receptionist is responsible for cordially greeting patients, vendors, and visitors, maintaining the patient lobby, and managing patient registration and financial processes. This role involves assessing patient eligibility for various financial programs, collecting co-pays and fees, scheduling appointments, and balancing the cash drawer. The receptionist also manages appointment statuses, participates in team huddles, and performs other assigned duties to ensure smooth clinic operations and support AVH quality goals.

Requirements

High School Diploma or Equivalent.
Ability to read, write, and communicate bilingually preferred.
Ability to read, analyze, and interpret medical reports, technical procedures, and governmental regulations.
Ability to calculate figures and amounts such as discounts.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Basic computer skills.
Displays cheerful demeanor and makes positive comments when on duty.
Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
Displays courteous and professional behavior in all interactions with the public.
Works cooperatively with other staff members.
Displays flexibility in accepting, changing, or carrying out assignments.
Adheres to dress code expectations, including fragrance-free requirements.
Displays sensitivity in a multicultural environment.
Maintain patient and organizational confidentiality.

Nice To Haves

Bilingual communication skills preferred.

Responsibilities

Cordially greet all patients, vendors, and visitors.
Maintain the patient lobby in a clean and orderly manner throughout the day and re-stock patient brochure racks.
Perform financial chart prep and robust confirmation processes, procuring relevant documents to facilitate scheduled appointments.
Register all patients in the Electronic Health Record and ensure correct patient forms are completed and/or updated, with all demographic data collected and inputted into the Electronic Health Record.
Assess/certify patients identified as Private Pay or state program only benefits for the AVH one-month duration Sliding Fee Scale, and schedule initial certification process completion with the Patient Financial Services Department for six-month and one-year certifications.
Perform new certification and re-certifying eligible patients for Family Pact, Every Woman Counts, Gateway, and Presumptive Emergency Medi-Cal Programs prior to patient intake.
Calculate and collect patient co-pays, deductibles, share of costs, and private pay fees.
Change patient status in appointment card to include arrival, ready, no-show, rescheduled, and cancelled appointments.
Schedule appointments for new and current patients with the patient’s Primary Care Provider.
Balance cash drawer at the end of each shift per established procedure and report any discrepancies in cash receipts immediately to the supervisor.
Manage appointments throughout the day to keep schedules filled and facilitate AVH quality goals.
Participate in assigned team huddles.
Perform other duties as assigned.