Front Office Medical Receptionist
West Des Moines OBGYN Associates, PC•West Des Moines, IA
About The Position
Our Front Office Medical Receptionist is responsible for providing exceptional customer service to patients while performing a variety of duties to support the daily operations of our OB GYN medical office. This position serves as the first point of contact for patients and visitors and plays a vital role in ensuring a positive patient experience.
Requirements
- High school diploma
- Previous medical receptionist or healthcare office experience
- Strong verbal and written communication skills
- Proficiency with computers and office equipment
- Ability to multitask in a fast-paced OB GYN medical office
Nice To Haves
- Excellent customer service
- Strong organizational and time-management abilities
- Attention to details and accuracy
- Ability to maintain confidentiality
- Professional appearance and demeanor
- Ability to work independently and as part of a team
Responsibilities
- Greet patients and visitors in a professional, friendly, and courteous manner
- Check patients in and out for appointments
- Verify and update patient demographics and insurance information
- Assist with completing required forms and paperwork
- Schedule, reschedule and confirm patient appointments
- Contact patients regarding appointment reminders, cancellations, or scheduling changes
- Scan, fax, copy and file documents as needed
- Maintain accurate and confidential patient information in accordance with HIPAA
- Verify insurance eligibility
- Collect copayments and outstanding balances
- Process patient payments
- Maintain patient confidentiality and privacy at all times
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
