Front Office Coordinator / Medical Receptionist

IRG Physical Therapy•Marysville, WA

3h•$20 - $25•Onsite

About The Position

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join their growing team. This role offers work/life flexibility, a fun and rewarding culture, and professional growth opportunities. The Front Office Coordinator is an integral position responsible for day-to-day medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. Key responsibilities include optimizing patient appointment schedules, managing incoming phone calls, processing new referrals, collecting payments, and obtaining insurance authorizations. FOCs will also gain business skills by learning about KPIs and benchmarks that drive clinic success and patient outcomes. The company offers global and regional collaboration opportunities for its front office team across its 35+ locations.

Requirements

Love people and thrive on establishing meaningful connections
Enjoy working in a fast paced and FUN environment
Enjoy the challenge of having something new come your way each and every day
Self-motivated, a go-getter, and a self starter
Positive attitude and a professional appearance
Ability to multitask without being overwhelmed
Capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
Confident in proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
High school diploma
2+ years experience in a customer facing position
Knowledge and adherence to HIPAA laws and compliance regulations

Nice To Haves

Bachelors degree in related field preferred

Responsibilities

Optimizing patient appointment schedules
Managing all incoming phone calls
Processing and converting new referrals
Collecting time of service payments
Obtaining insurance authorizations
Learning about KPIs and benchmarks that drive clinic success and patient outcomes
Establishing and maintaining relationships
Driving the patient experience
Performing custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment.
Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.