Medical Front Office Coordinator- Atlanta, GA

WSA Americas • Atlanta, GA

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About The Position

WSA is a global leader in the hearing aid industry, and HearUSA works to set a high standard in modern hearing health through a broad network of hearing care professionals and centers. The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports hearing center operations and client care by keeping records current, managing appointments, providing customer service, and assisting with basic hearing aid support. The role also handles orders, inventory, deposits, and end-of-day reporting while maintaining a clean and welcoming environment. The listed pay is $19 per hour.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain a professional rapport with clients and co-workers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled appointments, and potential clients.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person and perform clean-and-check services.
• Maintain knowledge of current HearUSA products, promotions, and pricing.
• As needed, facilitate and support HearAssist and remote care.

Benefits

• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with match.
• Health and wellness programs.
• Onboarding and ongoing training.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.
• Dedicated Regional Training Managers and day-to-day employee development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED