Medical Front Office Coordinator- Atlanta, GA

WSA Americas • Atlanta, GA

2d

About The Position

The Medical Front Office Coordinator, also described in the posting as a Client Experience Specialist, supports client experience and daily operations at a HearUSA hearing center. The role focuses on meeting clients’ needs in a timely manner, keeping appointment schedules organized, and helping deliver excellent hearing care. Duties include maintaining client records, coordinating appointments, supporting basic hearing aid troubleshooting and cleaning, and handling inventory and end-of-day financial processes.

The position offers training, field support, mentorship, professional development, career advancement opportunities, and a compensation package with monthly bonus opportunities. The stated pay is $19 per hour.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Ability to establish and maintain professional rapport with clients and coworkers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organizational, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Make welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective-client appointments.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Provide basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
• Maintain knowledge of HearUSA products, promotions, and pricing.
• Facilitate and support HearAssist and remote care as needed.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED