Medical Front Office Associate

RAYUS Radiology•Alexandria, MN

About The Position

RAYUS Radiology is seeking a Front Office Associate to serve patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This part-time position works every other weekend, Saturday and Sunday from 7:15 a.m. to 3:30 p.m., and two weekdays during the opposite week from 7:00 a.m. to 3:30 p.m.; weekday assignments vary based on staffing needs. The role handles patient registration and payments, office communications and organization, appointment scheduling and order processing, and insurance verification and authorization. It also supports patients, referring providers, imaging staff, and other parties with information and administrative services.

Requirements

High school diploma or equivalent.
One year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record or health record (EMR/HER) computer systems.
Experience working in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and route phone calls efficiently and professionally, including directing calls to appropriate Center Team Members.
Act as a liaison between imaging technologists and waiting patients, relaying scanner status and other clinic information.
Maintain the front office lobby, order office supplies, and keep patient information sheets stocked.
Send patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with Company guidelines.
Complete other tasks and projects as assigned.