Medical Front Desk (High Priority)

New Life Medicine•Johnson City, TN

18d•Onsite

About The Position

New Life Medicine is hiring a Medical Front Desk employee at its Johnson City, Tennessee location. The role supports patient check-in and check-out, appointment scheduling, telephone communication, reception-area upkeep, payment handling, prior authorizations, and an efficient office workflow. The employee is expected to provide friendly, patient-focused service, maintain a professional attitude and appearance, and take initiative to assist others. Other duties may be assigned by the Regional Office Manager.

Requirements

Be 18 years of age or older.
Excellent telephone skills.
Strong verbal communication skills.
Proficiency with Microsoft Office.
Professional attitude and appearance.
Patient-focused approach.
Attention to detail.
Supply management experience.
Ability to handle a stressful office environment.

Responsibilities

Check patients in and out.
Create an efficient workflow environment.
Accurately count money and place it in the drop safe.
Call patients who miss appointments within 15 minutes and reschedule them.
Answer the telephone in a timely manner.
Maintain a safe and clean reception area in compliance with procedures, rules, and regulations.
Monitor the surroundings to ensure patients and vendors are attended to.
Complete prior authorizations and send them to insurance companies within 24 hours of receiving the forms.
Maintain a friendly attitude with patients.
Take initiative to help others when needed.
Schedule appointments.
Perform other duties as assigned by the Regional Office Manager.