Medical Front Desk - Gateway Two
About The Position
Vancouver Clinic is seeking a Front Desk Representative to join its Gateway Two team. The role supports patients and their families by providing friendly, positive customer service in a fast-paced medical setting. The position is located at Gateway Two, 2621 NE 134th Street, Vancouver, WA 98686, and is scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. The role requires the ability to work with a diverse population of patients and colleagues, including people seeking or considering care in areas such as vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. Employees may need to maintain an activated smartphone that can receive text messages and/or use required apps, such as an authenticator, for multi-factor authentication. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
Nice To Haves
- At least 1 year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Work collaboratively as part of a team and maintain a positive attitude in a fast-paced environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Long-term disability insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
- Competitive total rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
