Medical Front Desk - Gateway Two
About The Position
Vancouver Clinic is seeking a Front Desk Representative for its Gateway Two team in Vancouver, Washington. The role supports patients and their families through welcoming, service-oriented front-desk assistance in a fast-paced medical setting. Employees must be able to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care across all areas offered by the Clinic. Some job functions may require an activated smartphone capable of receiving text messages and/or access to a required app for multi-factor authentication. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The hiring range is generally $18.00 to $21.37 per hour, with placement based on an evaluation of experience; the posting also lists a pay range of $17.31 to $24.24. Benefit eligibility depends on factors such as position type and FTE. Eligible employees qualify for benefits beginning on the first of the month following one month of employment. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas offered by the Clinic.
- May need to maintain an activated smartphone that receives text messages and/or have access to a required app for multi-factor authentication.
- Must be authorized to work for any employer in the United States.
Nice To Haves
- At least 1 year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Multitask and work collaboratively as part of a team in a fast-paced environment while maintaining a positive attitude.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Long-term disability insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
- Competitive Total Rewards Program
- Time off programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
