Medical Front Desk Receptionist- Cumberland Clinic

Eye Consultants of Atlanta PC•Atlanta, GA

22d•Onsite

About The Position

The Medical Front Desk Receptionist greets patients, gathers and enters demographic and insurance information, verifies insurance benefits and eligibility, and collects balances due. The role supports patient check-in and check-out, schedules appointments, answers telephones and patient questions, processes payments, and performs clerical duties. The position is based at the Cumberland Clinic of Eye Consultants of Atlanta. Eye Consultants of Atlanta is an eye-care provider serving patients in Georgia and the greater Southeast, with multiple locations in the Atlanta area. The organization provides comprehensive eye examinations and care for a range of eye conditions and offers LASIK, refractive and cosmetic procedures, audiology services, and a retail center for glasses and contact lenses. The hiring process may include background checks and drug testing. Offers are contingent upon successful completion of these screenings, which the organization says it conducts in accordance with applicable laws and regulations and keeps confidential.

Requirements

Excellent communication, organizational, and time-management skills.
Customer service, computer, and telephone skills.
Meticulous attention to detail.

Responsibilities

Greet patients and gather demographic and insurance information; enter information into NextGen.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays at check-in and check-out.
Perform a variety of clerical duties.
Schedule patients’ follow-up appointments and new appointments, and adjust existing appointments.
Accurately post payments and provide receipts to patients.
Balance individual daily receipts and money collected against daily batch postings and the Phreesia reconciliation report.
Answer multi-line phones, address patients’ needs, or direct callers to the appropriate party.
Call patients to remind them of upcoming appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.
Perform other duties as assigned or requested.
Answer patient questions and provide assistance when necessary.