Medical Front Desk Lead
Perlmutter Eye Center & Perlmutter Dermatology•Albany, NY
•$23 - $25•Onsite
About The Position
The Medical Front Desk Lead supports daily front desk operations while guiding and supporting front desk staff. This hands-on role combines patient-facing service with team leadership, scheduling oversight, and office coordination. The position helps maintain efficient workflows, accurate physician scheduling, consistent patient service, and compliance with practice policies. It works closely with the Patient Access Manager, Clinical Manager, Billing, HR, and Practice Administration to support effective practice operations.
Requirements
- High school diploma or equivalent.
- Previous front desk experience in a medical office.
- Extensive customer service experience, in person and/or over the phone.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to manage multiple tasks efficiently and accurately.
Nice To Haves
- Ophthalmology experience.
- Previous experience in a lead or informal supervisory role.
- Familiarity with ModMed or other electronic health record systems and medical terminology.
- Knowledge of medical terminology, especially related to eye care.
- Bilingual skills, such as Spanish or other languages.
- Flexibility in work location, with the ability to travel among the Albany, Clifton Park, and Troy office locations during the work day.
Responsibilities
- Greet, check in, and check out patients while providing professional, welcoming service.
- Schedule and confirm appointments, respond to patient inquiries, verify insurance, obtain prior authorizations, and collect patient payments as needed.
- Maintain accurate patient records, prepare charts, process medical records requests, and assist with scanning, uploading, and managing electronic faxes.
- Coordinate with clinical staff to support patient flow and minimize wait times.
- Serve as an initial point of contact for patient complaints, resolve routine concerns, and escalate complex issues to management.
- Maintain a clean, organized, and appropriately stocked front desk and waiting area.
- Provide day-to-day guidance to front desk staff and reinforce expectations for professionalism, customer service, attendance, and adherence to practice procedures.
- Assist with onboarding, training, and development of front desk employees, including scheduling protocols and use of ModMed.
- Communicate staffing concerns, performance issues, training needs, and workflow challenges to management.
- Support consistent front desk processes and assist with implementing practice updates and procedural changes.
- Audit appointments scheduled at check-out and review provider schedules for accuracy, insurance participation, openings, and adherence to scheduling guidelines.
- Identify opportunities to fill cancellations and schedule openings using the patient waitlist.
- Coordinate with management, providers, and clinical teams to address scheduling concerns and improve patient flow.
- Assist with office supply ordering, bank deposits, pharmaceutical representative visits and lunches, and other office coordination needs as assigned.
- Identify workflow improvements and assist with operational needs across practice locations as needed.
- Protect patient confidentiality and follow HIPAA requirements and practice policies.
- Follow established procedures for handling patient records, payments, deposits, and confidential information.
- Communicate operational concerns and collaborate with the Patient Access Manager, Clinical Manager, Billing, HR, and Practice Administration as needed.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
