Medical Equipment Service Technician

STERIS Corporation•Wilmington, DE

16d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic equipment. The portfolio includes washers, sterilizers, ultrasonics, steam generators, and cart washers, as well as STERIS and competitor equipment, systems, and components. This is a safety-sensitive district floater position requiring travel up to 75% of the time. The technician supports customers across the assigned district, including New Jersey and Delaware, and can expect ongoing Monday–Friday overnight travel, potentially involving multiple overnight stays. Schedules may include early or late hours to meet customer and business needs. The position includes a base salary range of $55,250.00–$71,500.00, plus overtime and incentive compensation; it is also eligible for bonus participation. STERIS provides a company vehicle, cell phone, laptop, and a hands-on training program. The position is open until filled.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver's license.
Ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Windows and email, navigating mobile apps, and entering data into multiple systems.
Ability to meet flexible schedules, including potential overnight travel and early or late hours based on customer and business needs.
Ability to comply with hospital/customer credentialing requirements.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules autonomously to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve customer experience and support revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Support various locations within the assigned territory according to service agreements and customer needs.