Medical Equipment Service Technician

STERIS Corporation•Wilmington, DE

17d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee primarily working inside hospitals. This role is responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units. The equipment includes STERIS' main line of OEM equipment such as Washers, Sterilizers, Ultrasonics, Steam Generators, and Cart washers. This position is a safety-sensitive role and requires heavy travel, up to 75% of the time, potentially including multiple overnight stays Monday through Friday. The technician will service customers in assigned districts, including New Jersey and Delaware, and will work with cross-functional teams to resolve issues and document troubleshooting. The role also involves providing customers with information, pricing, and repair options, and identifying sales opportunities to drive customer experience and revenue.

Requirements

High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
Valid driver’s license and ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into a multisystems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Must be able to be compliant with hospital/customer credentialing requirements.

Nice To Haves

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
Provide Customers with information, pricing and repair options.
Build relationships with Sales to drive Customer experience and revenue opportunities.
Identify sales opportunities in assigned territory.
Provide support to various locations within assigned territory depending on the service agreements and Customer needs.