Medical Equipment Service Technician

STERIS Corporation•Boca Raton, FL

6d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The equipment portfolio includes washers, sterilizers, ultrasonic cleaners, steam generators, and cart washers. This is a safety-sensitive position. The technician works independently in an assigned territory while coordinating with customers and cross-functional teams. The role may require travel to various locations within the territory and flexible scheduling, including potential overnights and early or late hours based on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Valid driver's license.
Ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to work flexible schedules, including potential overnights and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.
Associate degree or related certifications in a technical or mechanical area, competitive equipment training, or related military experience.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules autonomously to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately, use technology platforms to meet regulatory compliance requirements, and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to support customer experience and revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide support to various locations within the assigned territory based on service agreements and customer needs.