Medical Equipment Technician

IRB Medical Equipment LLC•Lansing, IA

7d•Onsite

About The Position

The Medical Equipment Technician provides patient care by delivering and setting up home medical equipment and instructing patients on its proper use and care. The technician assists patients with equipment-related problems, delivers throughout the company’s service area, and performs warehouse duties and equipment cleaning as needed. The role requires regular onsite attendance, punctuality, use of required personal protective equipment, and an active chauffeur’s license. The technician loads and verifies equipment and supplies, inspects and safely operates a delivery vehicle, contacts patients with estimated delivery times, reviews routes and orders with dispatch, and maintains driver logs and management-system records. The position also responds to emergency calls and new patient orders during regular business hours and assigned on-call rotations, and completes required paperwork at the end of each workday. The technician must report suspected abuse or unsafe or unsanitary home conditions to a manager. The role involves frequent physical handling and transportation of medical equipment, including lifting, carrying, pushing, and pulling items over varied surfaces and potentially on stairs, ramps, or elevators. Work includes driving during the day and night in varied weather and traffic conditions. Orientation and selected courses must be completed within designated time frames, and assigned competencies must be passed within 90 days.

Requirements

High school diploma or GED.
Professional, proactive, and positive conduct with internal and external customers and coworkers.
Strong interpersonal and customer service skills.
Ability to remain professional in stressful situations.
Ability to pass applicable background checks for the location, including state criminal and state/national sex offender checks and Office of Inspector General screening.
Pass applicable drug screening, including DOT drug screening where applicable.
Complete a physical examination, including a DOT physical where applicable, and TB testing.
Have and maintain a valid chauffeur’s license.
Working knowledge of and comfort using smartphones.
Ability to read, write, and follow written and oral instructions.
Ability to perform basic arithmetic using a calculator.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Maintain a valid DOT physical examination where applicable, complete annual MVR and TB testing, and submit to random drug screens.
Maintain a passable state criminal and state/national sex offender record.
Ability to pass the Department of Transportation physical.
Ability to meet the physical demands of delivering home medical equipment, including lifting and carrying items weighing 10–100 lbs., occasionally up to 170 lbs., and pushing or pulling items weighing 20–100 lbs.
Ability to walk, stand, sit for periods in a vehicle, and potentially travel up and down stairs, ramps, or elevators while carrying equipment.
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Work safely.

Nice To Haves

Previous durable medical equipment (DME) experience or other relevant experience.

Responsibilities

Deliver and pick up equipment from homecare patients, set it up, and instruct patients on its proper use and care.
Assist patients in resolving problems with equipment use.
Deliver and/or pick up an average of 3–4 medical or standard beds per day, with the possibility of more on a given day.
Load and unload equipment and verify equipment and additional stock before leaving for deliveries.
Inspect the delivery vehicle and ensure it meets policy guidelines.
Contact patients with estimated delivery times.
Review daily orders and deliveries and communicate necessary changes with dispatch; follow the numerical delivery route unless directed otherwise and promptly notify dispatch of route changes.
Complete, maintain, and sign the driver’s log daily.
Log in to and update the driver management system as the day progresses.
Respond to emergency calls and new-patient orders during regular business hours and assigned on-call rotations.
Complete and submit all paperwork at the end of each workday.
Notify a manager of suspected physical abuse, unsafe home environments, or unsanitary conditions observed during deliveries.
Follow the Medical Equipment Technician Work Instructions (DTWI001).
Perform warehouse duties during slow periods and clean equipment as needed.
Maintain regular onsite attendance and punctuality, and deliver throughout Hart’s delivery area.
Wear required personal protective equipment and maintain an active chauffeur’s license.
Complete orientation and selected courses within the designated time frame and pass assigned competencies within 90 days.
Perform other duties as requested by management.