Medical Equipment Service Technician

STERIS Corporation•Charlotte, NC

15d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The assigned product area includes GI/Endoscopy low-temperature washers, sterilizers, drying cabinets, and storage cabinets. This is a safety-sensitive position and involves providing service across assigned territories and locations based on service agreements and customer needs. The technician works independently to manage customer and business schedules, while collaborating with technical support, engineering, service contract management, sales, and other teams. The role also involves documenting service work and regulatory compliance, communicating repair options and pricing to customers, and identifying potential sales opportunities. STERIS offers a base salary plus incentive compensation, a company vehicle, cell phone and laptop, hands-on training, paid time off, corporate holidays, healthcare benefits, retirement matching, parental leave, tuition reimbursement, and other benefits. The position is eligible for bonus participation and offers an assessment and promotional opportunity after 18 months of service.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical or mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver’s license.
Ability to meet required background and physical assessment elements for vendor credentialing and maintain new and existing credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows, email, navigation, mobile apps, and data entry across multiple systems.
Ability to work flexible schedules, including potential overnight work and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Independently prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to support customer experience and revenue opportunities.
Learn to identify sales opportunities within the assigned territory.
Provide service support to various locations within the assigned territory based on service agreements and customer needs.