Medical Equipment Service Technician

STERIS Corporation•Birmingham, AL

15d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The equipment portfolio includes washers, sterilizers, ultrasonics, steam generators, and cart washers. This is a safety-sensitive position. The technician independently manages schedules and priorities to complete preventive maintenance, service and warranty calls, equipment installations, field upgrade programs, and other duties. The role works with technical support, engineering, and service contract management to escalate issues, complete compliance requirements, and document troubleshooting. The technician also provides customers with information, pricing, and repair options, builds customer relationships with sales support, and identifies sales opportunities in an assigned territory. Support at various locations within the territory may be needed based on service agreements and customer needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role.
A valid driver's license.
Ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to meet flexible schedules, including potential overnights and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with technical support, engineering, and service contract management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with sales to improve the customer experience and support revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide support at various locations within the assigned territory according to service agreements and customer needs.