Medical Equipment Service Technician

STERIS Corporation•Greenville, SC

21d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The position is part of STERIS' field division focused on GI/Endoscopy low-temperature washers, sterilizers, drying, and storage cabinets. The technician independently manages work schedules and service needs across an assigned territory, while collaborating with support teams and serving as a customer-facing representative. The role is safety sensitive and may require flexible hours and overnight travel based on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical or mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Valid driver's license.
Ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including MS Windows, email, navigation, mobile apps, and data entry across multiple systems.
Ability to work flexible schedules, potentially including overnight stays and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to improve the customer experience and identify revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide service support at various locations within the assigned territory based on service agreements and customer needs.