Medical Equipment Service Technician

STERIS•Birmingham, AL

17d•Remote

About The Position

STERIS is seeking a mechanically inclined, hands-on Equipment Service Technician to support its healthcare and life science customers. This remote-based, customer-facing role is primarily performed inside hospitals and involves troubleshooting and repairing medical equipment used in surgical procedures, as well as supporting installations of complex mechanical, electromechanical, and electronic units. The equipment portfolio includes washers, sterilizers, ultrasonics, steam generators, and cart washers. This is a safety-sensitive position. The technician independently manages time and schedules to address customer and business needs, while collaborating with technical support, engineering, service contract management, sales, and other teams. The role includes customer communication about information, pricing, and repair options, identifying sales opportunities, and providing service across locations in an assigned territory. Flexible schedules may include overnight travel and early or late hours depending on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role.
A valid driver's license.
Ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to work flexible schedules, potentially including overnight travel and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

An associate degree or related certifications in a technical or mechanical area, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve the customer experience and support revenue opportunities.
Identify sales opportunities in the assigned territory.
Support various locations within the assigned territory according to service agreements and customer needs.