Medical Equipment Service Technician

STERIS Corporation•Fairfax, VA

15d•$61,413 - $79,475•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The equipment portfolio includes washers, sterilizers, ultrasonics, steam generators, and cart washers. This safety-sensitive role requires independent management of customer and business needs across an assigned territory, with support from cross-functional teams. The technician provides customers with information, pricing, and repair options, helps identify sales opportunities, and supports various locations according to service agreements and customer needs. The position may require flexible schedules, potential overnight travel, and early or late hours.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical or mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver’s license.
Ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile applications, and data entry into multiple systems.
Ability to work flexible schedules, potentially including overnight travel and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Responsibilities

Troubleshoot, repair, and perform maintenance on STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately, meet regulatory compliance requirements, and resolve and document troubleshooting issues using technology platforms.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve the customer experience and identify revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide service support at various locations within the assigned territory based on service agreements and customer needs.