Medical Equipment Service Technician

STERIS•Fairfax, VA

17d•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and supports installations of complex mechanical, electromechanical, and electronic units. The equipment portfolio includes washers, sterilizers, ultrasonics, steam generators, and cart washers. This is a safety-sensitive position involving independent territory work, customer service, and coordination with internal teams.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role.
Valid driver's license.
Ability to meet background and physical assessment requirements for vendor credentialing and maintain required credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Windows, email, navigation, mobile apps, and data entry into multiple systems.
Ability to meet flexible schedules, including potential overnight travel and early or late hours, based on customer and business needs.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

An associate degree or related certifications in a technical or mechanical area, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve customer experience and identify revenue opportunities.
Identify sales opportunities in the assigned territory.
Support various locations within the assigned territory based on service agreements and customer needs.