Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Laramie, WY

49d

About The Position

Rotech Healthcare Inc. is seeking a Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies as needed, and instruct patients or caregivers on proper equipment use and maintenance. The role also provides phone and in-person customer service to patients and referral sources. Travel to patients’ homes for equipment setup and recurring deliveries is required; a personal vehicle may be required, with mileage reimbursement for company-related travel. The position includes delivery coordination and documentation, customer intake and office support, and work with location personnel and other departments. Duties may change, and other duties may be assigned. Employment is contingent on applicable background screening, drug screening, facility credentialing, and a valid driver’s license with a clean driving record where applicable.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record when applicable.
Ability to perform simple mathematical calculations accurately.
Ability to communicate effectively in English, orally and in writing.
Ability to interpret verbal, non-verbal, written, listening, and visual communications.
Ability to maintain confidentiality and use discretion when handling sensitive information.
Ability to multitask while maintaining attention to detail.
Self-motivation, organization, time-management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Ability to demonstrate proper loading, unloading, and cargo tie-down procedures according to company policy.
Ability to understand and use applicable home respiratory equipment and supplies.
Ability to comply with the Respiratory Protection and N95 Mask Fit Testing Policy, including timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven for N95 mask protection.
Ability to lift and transport patient equipment weighing a minimum of 65 pounds.
Ability to drive a company or personal vehicle for the majority of the workday.
Ability to work with patients and equipment with potential exposure to contagious pathogens.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.
Mechanical aptitude for equipment repair and troubleshooting.

Responsibilities

Follow company policies for using personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Maintain knowledge of company products and services and applicable governmental regulations.
Educate patients and/or caregivers on safe use and maintenance of delivered items.
Maintain an assigned company vehicle in clean and safe working condition.
Maintain the referral log.
Manage intake tasks, including answering calls, receiving faxes, collecting patient and referral information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service to walk-in patients.
Report equipment hazards and product incidents as required.
Coordinate deliveries with location personnel.
Travel to patients’ homes for setups and recurring deliveries.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.