Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Lawton, OK

12d

About The Position

Rotech Healthcare Inc. is hiring a Customer Service Technician to support delivery and service of home medical equipment. The role is responsible as needed for delivering, setting up, and maintaining medical equipment, oxygen, and supplies, and instructing patients and caregivers in their safe and proper use. It also provides customer service to patients and referral sources by phone and in person. The position involves work at patient homes and the office, including intake, paperwork, route preparation, and coordination with location personnel. The employee may be assigned on-call work and must travel to patients’ homes using a company or personal vehicle for equipment setup and recurring deliveries. When a personal vehicle is used for company deliveries, mileage reimbursement is available. Employment is subject to applicable background screening, drug screening, facility credentialing, and driver-license requirements.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record, when applicable to the position.
Effectively communicate in English, orally and in writing.
Accurately perform simple mathematical calculations.
Interpret verbal, non-verbal, written, listening, and visual communications.
Maintain confidentiality, discretion, and caution when handling sensitive information.
Demonstrate multitasking ability and attention to detail.
Demonstrate self-motivation, organization, time management, and deductive problem-solving skills.
Work independently and as part of a team.
Demonstrate mechanical aptitude for equipment repair and troubleshooting.
Demonstrate proper loading, unloading, and cargo tie-down procedures according to company policy.
Understand use of applicable home respiratory equipment and supplies.
Lift and transport patient equipment weighing at least 65 pounds.
Comply with the Rotech Respiratory Protection & N95 Mask Fit Testing Policy, including timely medical evaluation and fit testing, annual recertification, and maintaining a clean-shaven face for an N95 mask seal.
Travel by company or personal vehicle to patient homes for equipment setup and recurring delivery.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Follow company policies and procedures for personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Maintain working knowledge of company products and services and applicable governmental regulations.
Educate patients and caregivers on safe use and maintenance of delivered items.
Keep the assigned company vehicle clean and in safe working condition.
Maintain the referral log.
Manage intake tasks, including answering phones, receiving faxes, collecting patient and referral information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service to walk-in patients.
Report equipment hazards and product incidents as required.
Coordinate deliveries with location personnel.
Work cooperatively with others and deal politely with patients and referral sources.
Manage multiple tasks at once.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.