Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Lubbock, TX

About The Position

Rotech Healthcare Inc. is seeking a dedicated Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies as needed, and instruct patients and caregivers on proper equipment use and maintenance. The role also provides customer service by phone and in person to patients and referral sources. Work includes intake and office support, delivery coordination, documentation, and patient service. Travel by company or personal vehicle to patients’ homes is required for setups and recurring deliveries; personal-vehicle use may be required, with eligible company-purpose mileage reimbursed. The position requires frequent driving and handling patient equipment, including lifting and transporting loads of at least 65 pounds. Employees must follow safety requirements, including Rotech’s respiratory protection and N95 fit-testing policy, timely medical evaluation and fit testing, annual recertification, and maintaining a clean-shaven face for a proper mask seal. Employment is contingent on applicable screening and credentialing requirements, and a valid in-state driver’s license with a clean driving record when applicable.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record when applicable.
Ability to accurately perform simple mathematical calculations.
Ability to communicate effectively in English, orally and in writing.
Ability to interpret verbal, non-verbal, written, listening, and visual communications.
Ability to maintain confidentiality and discretion when handling sensitive information.
Multitasking ability and attention to detail.
Self-motivation, organization, time-management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Mechanical aptitude for equipment repair and troubleshooting.
Ability to demonstrate proper loading, unloading, and cargo tie-down procedures under company policy.
Ability to understand the use of applicable home respiratory equipment and supplies.
Ability to lift and transport patient equipment weighing at least 65 pounds.
Ability to comply with the Respiratory Protection and N95 Mask Fit Testing Policy, including timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven for a proper mask seal.
Successful completion of applicable background check, drug screen, and healthcare facility credentialing process.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Follow company policies and procedures for personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Maintain working knowledge of company products and services and applicable governmental regulations.
Educate patients and caregivers on safe use and maintenance of delivered items.
Keep assigned company vehicles clean and safe.
Maintain the referral log.
Manage intake, including answering calls, receiving faxes, collecting patient and referral-source information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service to walk-in patients.
Report equipment hazards and product incidents as required.
Coordinate deliveries with location personnel.
Work cooperatively with others, communicate politely with patients and referral sources, manage multiple tasks, and perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable; fixed and variable car reimbursement for Area Managers and Account Executives.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.