Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Tupelo, MS

13d

About The Position

Rotech Healthcare is seeking a dedicated Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies as needed. The role includes instructing patients and caregivers in the proper and safe use and maintenance of equipment, as well as providing customer service by phone and in person to patients and referral sources. The position also supports intake and office operations, including answering calls, receiving faxes, entering information, preparing delivery tickets and patient files, coordinating insurance verification, and preparing billing documentation. Travel by company or personal vehicle is required to patients’ homes for equipment setups and recurring deliveries. Use of a personal vehicle may be required, with eligible mileage reimbursement for company travel. Employment is contingent on applicable background screening, drug screening, healthcare facility credentialing, and having a valid driver’s license with a clean driving record where applicable. The role requires compliance with Rotech’s respiratory protection and N95 fit-testing policy, including timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven to ensure a proper respirator seal.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record, when applicable to the position.
Ability to perform simple mathematical calculations accurately.
Ability to communicate effectively in English, both orally and in writing.
Ability to interpret verbal, non-verbal, written, listening, and visual communications.
Ability to maintain confidentiality, discretion, and caution when handling sensitive information.
Multitasking ability and attention to detail.
Self-motivation, organization, time-management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Ability to use email, navigate and research on the internet, and use Microsoft Outlook, Word, and Excel.
Ability to use office equipment, including a fax machine, copier, printer, phone, and computer and/or tablet.
Mechanical aptitude for equipment repair and troubleshooting.
Ability to demonstrate proper loading, unloading, and cargo tie-down procedures according to company policy.
Understanding of applicable home respiratory equipment and supplies.
Ability to lift and transport patient equipment weighing at least 65 pounds.
Ability to sit, walk, stand, talk, and listen, and to see small print on a computer or tablet and paperwork.
Ability to drive a company or personal vehicle for most of the workday.
Compliance with Rotech’s Respiratory Protection and N95 Mask Fit Testing Policy, including timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven for N95 face-seal protection.
Successful completion of applicable background check, drug screen, and healthcare facility credentialing process.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Follow company policies and procedures for use of personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Maintain knowledge of current company products and services and applicable governmental regulations.
Educate patients and caregivers on the safe use and maintenance of delivered items.
Maintain an assigned company vehicle in clean and safe working condition.
Maintain the referral log.
Manage intake tasks, including answering calls, receiving faxes, collecting patient and referral source information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service to walk-in patients.
Report equipment hazards and product incidents as required.
Coordinate deliveries with location personnel.
Work cooperatively with others and communicate politely with patients and referral sources.
Manage multiple tasks at once.
Travel to patients’ homes for equipment setups and recurring deliveries.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.