Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Omaha, NE

About The Position

Rotech Healthcare Inc. is hiring a Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies as needed, and to teach patients and caregivers how to use and maintain the equipment safely. The position also provides customer service by phone and in person to patients and referral sources. Duties include coordinating deliveries, handling patient intake and related documentation, verifying insurance coverage, maintaining referral and tracking logs, and preparing accurate files for billing. The role involves travel to patients’ homes for equipment set-ups and recurring deliveries, primarily by company or personal vehicle. Use of a personal vehicle may be required, with eligible mileage reimbursement for company-related miles. The technician must follow company safety procedures, maintain a clean and safe vehicle, report equipment hazards or product incidents, and cooperate with location personnel. The position requires patient contact and may involve exposure to contagious pathogens. Employment is contingent on applicable screening and credentialing requirements, including a valid driver’s license and clean driving record when applicable.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in state of residence with a clean driving record, when applicable for the position.
Ability to accurately perform simple mathematical calculations.
Ability to communicate effectively in English, orally and in writing.
Ability to interpret verbal, non-verbal, written, listening, and visual communications.
Ability to maintain confidentiality, discretion, and caution when handling sensitive information.
Multitasking ability and attention to detail.
Self-motivation, organization, time-management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Mechanical aptitude for equipment repair and troubleshooting.
Ability to demonstrate proper loading, unloading, and cargo tie-down procedures under company policy.
Understanding of applicable home respiratory equipment and supplies.
Ability to lift and transport patient equipment weighing a minimum of 65 pounds.
Ability to comply with the Rotech Respiratory Protection & N95 Mask Fit Testing Policy, including timely medical evaluation and fit testing and annual recertification.
Must keep face clean-shaven to ensure N95 mask face-seal protection per OSHA guidelines.
Successful completion of a background check; results are assessed individually in accordance with applicable laws.
Drug screen when applicable for the position.
Compliance with healthcare facility credentialing process when applicable for the position.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Follow company policies and procedures for using personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Develop and maintain working knowledge of current company products and services and applicable governmental regulations.
Educate patients and caregivers on safe use and maintenance of delivered items.
Keep assigned company vehicle clean and in safe working condition.
Maintain the referral log.
Manage intake, including answering calls, receiving faxes, collecting patient and referral source information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service for walk-in patients.
Report equipment hazards and product incidents as required.
Coordinate deliveries with location personnel.
Travel to patients’ homes for equipment set-ups and recurring deliveries.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.