Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Baxter, MN

14d

About The Position

Rotech Healthcare Inc. is seeking a Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies as needed, and to instruct patients and caregivers on the proper use and maintenance of equipment. The role also provides customer service to patients and referral sources by phone and in person. For positions in Minnesota, the stated pay is $19.50–$21.50 per hour depending on related experience, plus a bonus opportunity. The position combines delivery and equipment support with customer service and office intake work. The employee handles patient and referral information, coordinates insurance verification, prepares records and route paperwork, supports walk-in patients, and works with location personnel to coordinate deliveries. Travel to patients’ homes is required for equipment setup and recurring delivery, using a company or personal vehicle; eligible company-purpose mileage is reimbursed when a personal vehicle is used. Employment is contingent on applicable background checks, drug screening, healthcare facility credentialing, and a valid driver’s license with a clean driving record when applicable. The role requires compliance with Rotech’s respiratory protection and N95 mask fit-testing policy, timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven to ensure N95 mask fit per OSHA guidelines.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record when applicable.
Ability to perform simple mathematical calculations accurately.
Ability to communicate effectively in English, orally and in writing.
Ability to interpret verbal, non-verbal, written, listening, and visual communications.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Multitasking ability and attention to detail.
Self-motivation, organization, time-management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Ability to use email, navigate the internet, and work with Microsoft Outlook, Word, and Excel.
Ability to use office equipment, including fax machine, copier, printer, phone, and computer and/or tablet.
Mechanical aptitude for repairing and troubleshooting equipment.
Ability to demonstrate proper loading, unloading, and tie-down procedures for transported cargo in accordance with company policy.
Understanding of applicable home respiratory equipment and supplies.
Ability to lift and transport patient equipment weighing at least 65 pounds.
Ability to drive a company or personal vehicle for most of the workday.
Ability to comply with respiratory protection and N95 mask fit-testing requirements, including timely medical evaluation and fit testing, annual recertification, and keeping the face clean-shaven for proper mask seal.
Employment is contingent on applicable background check, drug screen, and healthcare facility credentialing requirements.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Follow company policies and procedures for using personal protective safety equipment.
Assist with updating the respiratory grid.
Be available for on-call assignments as needed.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Deliver, set up, and maintain equipment at delivery addresses using a company or personal vehicle.
Maintain working knowledge of current company products and services and applicable governmental regulations.
Educate patients and caregivers on safe use and maintenance of delivered items.
Maintain the assigned company vehicle in clean and safe working condition.
Maintain the referral log.
Manage intake activities, including answering phones, receiving faxes, collecting patient and referral-source information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Monitor office supplies.
Observe additional patient needs and report them during the morning meeting.
Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
Prepare complete and accurate files for the Billing Department.
Prepare tickets for daily routes.
Provide service to walk-in patients.
Report equipment hazards and product incidents as required.
Work with location personnel to coordinate deliveries.
Work cooperatively with others and deal politely with patients and referral sources.
Manage multiple tasks at once.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.