Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•Grand Junction, CO

49d•Onsite

About The Position

Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. They have hundreds of locations across 45 states and focus on delivering high-quality products, exceptional service, and compassionate support to help patients manage their health from home. This role is for a Customer Service Technician responsible for the delivery, set-up, and maintenance of medical equipment, oxygen, and supplies. It also involves instructing patients and/or caregivers on proper equipment use and maintenance, as well as providing customer service over the phone and in-person. This specific location is a VA location, with a pay rate of $20.83 per hour and eligibility for bonus opportunities.

Requirements

High school diploma or GED equivalent, required
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Mechanically inclined for the repair and troubleshooting of equipment
Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
Understands use of all applicable home respiratory equipment and supplies
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Requires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company/personal vehicle for the majority of the workday
Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
Medical Evaluation and Fit Testing Compliance in a timely manner
Annual Recertification
Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

Nice To Haves

Experience with medical equipment, preferred
One year of related work experience, preferred
Medical terminology, preferred

Responsibilities

Adheres to company policies and procedures in regards to using personnel protective safety equipment
Assists with updating respiratory grid
Available for on-call assignments as needed
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Coordinates verification of Medicare, Medicaid, and private insurance coverage information
Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Maintains referral log
Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
Monitors office supplies
Observes additional needs that the patient may have and reports same during morning meeting
Prepares CMNs/SOPs for Sales Reps and documents on tracking log
Prepares complete and accurate files for Billing Department
Prepares tickets for daily routes
Provides service for walk-in patients
Reports equipment hazards and/or product incidents as required
Works with location personnel to coordinate deliveries
Ability to work cooperatively with others
Deal politely with patients and referral sources
Manage several tasks at once
Performs other duties as assigned
Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery
Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations