Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.•YORKTOWN, IN

15d

About The Position

Rotech Healthcare Inc. is seeking a Customer Service Technician to deliver, set up, and maintain medical equipment, oxygen, and supplies, and to instruct patients and caregivers on their safe use and maintenance. The role also provides customer service to patients and referral sources by phone and in person, as needed. The position involves both office intake and administrative work and travel to patients’ homes for equipment setup and recurring deliveries. Travel is required by company or personal vehicle; personal-vehicle use may be required, with eligible company miles reimbursed. The technician completes delivery paperwork, coordinates insurance verification, manages intake documentation, prepares daily route tickets and billing files, maintains logs and office supplies, coordinates deliveries with location personnel, and reports patient needs and equipment incidents. The role requires compliance with company safety procedures and respiratory-protection requirements, including N95 fit testing and annual recertification. Duties may change, and other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence with a clean driving record, when applicable to the position.
Effectively communicate in English, orally and in writing.
Accurately perform simple mathematical calculations.
Interpret verbal, non-verbal, written, listening, and visual communications.
Maintain confidentiality and use discretion when handling sensitive information.
Multitask while maintaining attention to detail; demonstrate self-motivation, organization, time management, and deductive problem-solving skills.
Work independently and cooperatively as part of a team; interact politely with patients and referral sources.
Demonstrate mechanical aptitude for equipment repair and troubleshooting.
Understand the use of applicable home respiratory equipment and supplies.
Demonstrate proper loading, unloading, and cargo tie-down procedures in accordance with company policy.
Lift and transport patient equipment weighing at least 65 pounds and lift and carry office equipment at times.
Comply with the Rotech Respiratory Protection & N95 Mask Fit Testing Policy, complete medical evaluation and fit testing in a timely manner, maintain annual recertification, and keep the face clean-shaven to ensure N95 mask seal protection per OSHA guidelines.
Complete a company-wide background check; drug screening and healthcare facility credentialing apply when required for the position.

Nice To Haves

Experience with medical equipment.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Deliver, set up, and maintain medical equipment, oxygen, and supplies at patient delivery addresses.
Instruct patients and/or caregivers on the safe use and maintenance of delivered equipment.
Provide customer service to patients and referral sources by phone and in person, including service for walk-in patients.
Complete delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
Manage intake, including answering calls, receiving faxes, collecting patient and referral information, entering data into IMBS, printing tickets, assembling charts, and processing paperwork.
Prepare complete and accurate files for the Billing Department and prepare tickets for daily routes.
Maintain referral logs and assist with updating the respiratory grid.
Prepare CMNs/SOPs for Sales Representatives and document them on a tracking log.
Coordinate deliveries with location personnel and observe and report additional patient needs during morning meetings.
Maintain the assigned company vehicle in a clean and safe working condition.
Develop and maintain working knowledge of company products, services, and applicable governmental regulations.
Report equipment hazards and product incidents as required.
Follow company policies and procedures for personal protective safety equipment and respiratory protection, including timely medical evaluation and fit testing and annual recertification.
Be available for on-call assignments as needed.
Monitor office supplies.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.