Medical Day Care Case Manager 2

The Coordinating Center•Rockville, MD

3d•Remote

About The Position

The Case Manager 2, Medical Day provides ongoing professional case management and advocacy for applicants and participants in the Medical Day Care Services Waiver (MDCSW) Program. The role supports The Coordinating Center’s mission by delivering person-centered case management in accordance with COMAR regulations, Maryland Department of Health Office of Long Term Services and Supports parameters, and organizational policies. The case manager manages time and resources to meet contract requirements, maintain database integrity and documentation, and work interdependently with the MDCSW Team to achieve quality outcomes. This is a full-time teleworking position that includes visits to clients in the Montgomery County region. Services include telephonic outreach and on-site visits, including at medical day care programs and clients’ homes. The case manager also coordinates with clients, support teams, community agencies, providers, long-term care facilities, government agencies, and law enforcement as needed.

Requirements

Experience as a Supports Planner or CCS is required.
Ability to manage time and resources and meet contract requirements.
Ability to maintain accurate documentation and database integrity.
Ability to work interdependently with a team and coordinate with clients, support teams, agencies, and providers.
Ability to respond flexibly to changing situations and reprioritize work.

Nice To Haves

A bachelor’s degree in a human services field, such as psychology, social work, or public health, is strongly preferred.
Experience working with medical-based community resources is strongly preferred.

Responsibilities

Develop a Person-Centered Plan of Service (POS) for each client on the caseload.
Coordinate care through telephone outreach and on-site visits to medical day care programs and client homes.
Evaluate client needs using assessments and other information sources, and recommend supports and services.
Maintain regular contact with clients and their designated support teams to monitor well-being and identify service needs.
Collaborate with community agencies and providers to connect clients with appropriate resources.
Use critical thinking to address service issues and client crises.
Educate clients and providers on using technology to access and track services.
Identify and report suspected abuse, neglect, or exploitation with supervisor support.
Submit Reportable Events to MDH after notification of incidents or complaints.
Educate individuals about advocacy resources and promote self-advocacy and positive health behaviors.
Comply with applicable COMAR regulations, contract requirements, organizational policies, and relevant federal, state, and local regulations.
Document coordination activities and resource information in multiple computerized systems, including LTSS.
Follow billing and documentation guidelines, including timely case-note entry to meet minimum daily documentation and service-hour requirements.
Recommend improvements to programs, procedures, and service delivery.
Build and maintain relationships with long-term care facilities, state and county agencies, and law enforcement to support client needs.
Manage one’s schedule to complete responsibilities on time.
Attend staff meetings, in-services, and training sessions; participate in assigned orientation, training, and precepting exercises.
Complete assigned case management tasks, resolve concerns, and triage inquiries from clients, families, providers, and agencies.
Adapt to changing situations and reprioritize work as needed.
Organize job functions and work area to complete assignments effectively.
Minimize non-productive time by engaging in activities that support The Center’s future needs.