Medical Case Manager

AIDS Foundation of Chicago•Chicago, IL

16h

About The Position

The Medical Case Manager provides confidential, client-centered services that connect clients with medical, dental, mental health, substance use, and supportive care services, including legal assistance, medical transportation, emergency financial assistance, food, and housing. The goal of medical case management is to address barriers to care and help clients achieve viral suppression. The role also provides treatment-adherence counseling to support readiness for and adherence to complex HIV/AIDS treatments, and screens and enrolls eligible clients in the 340B program. The position conducts client assessments and develops care plans, links and re-engages clients with services, and documents encounters in a designated client database. It works with social service, health, and governmental agencies and participates in quality improvement, supervision, team meetings, training, and conferences. The role may also assist with agency-wide activities and perform other assigned duties.

Requirements

Associate degree in any human services field.
Four or more years of case management experience.
Exceptional time-management skills.
Strong attention to detail.
Ability to present to large groups and comfort with presentations generally.
Strong customer-service orientation.
Ability to work independently and make decisions within the role’s span of control.
Dependability and reliability.
Knowledge of HIPAA and ability to comply with HIPAA regulations.
Ability to recognize and solve problems positively and sustainably.
Dependable transportation for field visits; a driver’s license and car insurance may be required.
Physical ability to operate a vehicle may be required.

Nice To Haves

Bachelor’s degree in any human services field.
Bachelor’s degree in a non-human-services field with at least two years of case management experience.
Proficiency in reading, writing, and speaking Spanish.

Responsibilities

Conduct face-to-face assessments and annual reassessments.
Create care plans that address clients’ identified needs.
Ensure clients referred to services are eligible before the date of service.
Provide care-service linkage and re-engagement support, including to older adults.
Conduct field visits as needed for RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed.
Refer clients to services identified in their care plans.
Screen clients for income supports, benefits, and entitlements, and advocate on their behalf.
Complete emergency financial assistance applications for eligible clients.
Complete payment requests for copayments and other out-of-pocket costs as needed.
Document encounters accurately and promptly in the designated client database.
Develop and maintain professional relationships with social service, health, and governmental agencies.
Participate in continuous quality improvement efforts.
Participate in regular supervision meetings, team meetings, in-house training sessions, and conferences as needed.
Assist with agency-wide activities as directed, including the Annual Meeting and AIDS Run & Walk.
Protect organizational value and manage risk by keeping information confidential.
Perform other duties as assigned.
Provide treatment-adherence counseling to support clients’ readiness for and adherence to complex HIV/AIDS treatments.
Screen and enroll eligible clients in the 340B program.