Medical Customer Service – Central Support - Insurance Verification team

Norco, Inc. • Meridian, ID

4d • Onsite

About The Position

Norco is seeking a Medical Customer Service Representative for its Central Support Insurance Verification team. The role verifies patient insurance coverage and eligibility and accurately processes pre-qualification steps for new intakes. Representatives communicate with customers, answer or route billing questions, process orders, assist with new accounts, and coordinate patient information and referrals to support the ordering, delivery, and billing of medical products and services. The position also requires documenting customer conversations, meeting qualitative and quantitative targets, and following established procedures, policies, and safety rules.

Requirements

• High school graduate or equivalent.
• Excellent customer service skills.
• Strong phone and verbal communication skills, including active listening.
• Ability to multitask, set priorities, and manage time effectively.
• Excellent written communication skills.
• Good typing and 10-key skills.
• Ability to enter data accurately and learn software applications applicable to the position.
• Detail-oriented.
• Ability to work with diverse clientele.
• Ability to sit for extended periods.

Responsibilities

• Communicate with customers professionally and enthusiastically.
• Verify patient insurance coverage and eligibility.
• Confirm benefits and covered services.
• Obtain required pre-authorizations or referrals.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Maintain comprehensible records of customer conversations in Norco’s electronic system.
• Meet personal qualitative and quantitative targets.
• Answer billing and other customer questions or direct customers to appropriate billing personnel.
• Process customer orders and accurately enter them into the computer.
• Initiate and complete new intakes and assist with setting up new accounts where applicable.
• Route patient information to appropriate personnel or departments as needed to order, deliver, and bill medical products and services.
• Arrange referrals to community agencies or assist traveling patients with continuity of care.
• Follow established procedures, policies, and safety rules.
• Perform other tasks as assigned or needed.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Health, vision, and dental insurance.
• Health Savings Account (HSA).
• Medical and dependent care Flexible Spending Accounts (FSA).
• Life insurance provided at no cost to the employee through United Heritage.
• Supplemental accident, disease, and life insurance through Colonial Life Insurance.
• Employee tuition reimbursement.
• 401(k) with employer matching.
• Employee discount on products sold by Norco.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED