Medical Courier

Quest Diagnostics

About The Position

Quest Diagnostics is hiring a Medical Courier in Grand Rapids, Michigan. The role follows a scheduled route and involves picking up, transporting, and delivering medical specimens and laboratory materials so diagnostics reach patients and healthcare providers safely and on time. Couriers communicate with doctors, nurses, and laboratory staff; operate a company-provided non-CDL vehicle; and use handheld scanners, route software, and mobile apps to track deliveries. The position requires careful specimen handling, labeling, storage, and documentation, as well as compliance with DOT, HIPAA, OSHA, and company safety standards. The work is independent and mobile, with consistent routes and predictable hours. The listed schedule is Monday through Friday, 9:00 AM to 5:30 PM, with rotational weekends. The job may require being on the move for much of the shift and lifting up to 30 pounds. Quest describes the work as mission-driven because it directly supports patient care and medical diagnostics.

Requirements

Valid driver's license and at least three years of driving experience.
Provide documentation of a Motor Vehicle Record with no more than two moving violation convictions in the previous 36 months and none in the most recent 12 months.
Strong customer service and communication skills.
Strong attention to detail and reliable documentation skills.
Ability to work independently and problem-solve on the road.
Comfort using mobile devices or scanning tools.
Ability to lift up to 30 pounds and remain on the move for much of the shift.

Nice To Haves

Prior medical, customer service, courier, or logistics experience is strongly preferred.

Responsibilities

Pick up, transport, and deliver medical specimens and laboratory materials on a scheduled route.
Communicate professionally with doctors, nurses, and laboratory staff to ensure timely deliveries.
Safely operate a company-provided non-CDL vehicle.
Use handheld scanners, route software, and mobile apps to track deliveries.
Ensure proper specimen handling, labeling, storage, and documentation.
Comply with DOT, HIPAA, OSHA, and internal safety standards.

Benefits

Medical, dental, and vision insurance for eligible roles.
Life insurance.
Wellness programs.
Short- and long-term disability.
401(k) with company match.
Employee stock purchase plan.
Paid time off.
Tuition reimbursement.
Career advancement opportunities through internal mobility and continuous development.
Uniforms provided.
Annual merit increases.