Medical Courier - Advanced

Quest Diagnostics • Salem, VA

6d • Onsite

About The Position

The Medical Courier transports medical specimens and laboratory materials for Quest Diagnostics, supporting timely and safe delivery of diagnostic services. The role involves interacting professionally with healthcare and laboratory staff, operating a company-provided non-CDL vehicle, and using handheld scanners, route software, and mobile apps to track deliveries. Couriers must handle, label, store, and document specimens properly and follow applicable DOT, HIPAA, OSHA, and company safety standards.

This position is based in Salem, Virginia. The listed schedule is Monday through Friday, 11:00 AM to 8:30 PM, with daily variations and rotational weekends. The role may require covering multiple shifts, routes, weekends, or emergency coverage, as well as special assignments such as training, pack out, air, projects, client work, and Group Lead duties. The position requires lifting up to 30 pounds and being on the move for much of the shift. Prior medical, customer service, courier, or logistics experience is strongly preferred.

Requirements

• Valid driver’s license.
• At least 3 years of driving experience.
• Motor Vehicle Record documentation showing no more than two moving violation convictions in the previous 36 months, with none in the most recent 12 months.
• Strong customer service and communication skills.
• Strong attention to detail and reliable documentation skills.
• Ability to work independently and problem-solve on the road.
• Comfort using mobile devices or scanning tools.
• Ability to lift up to 30 pounds and remain on the move for much of the shift.

Nice To Haves

• Prior medical, customer service, courier, or logistics experience.

Responsibilities

• Pick up, transport, and deliver medical specimens and laboratory materials.
• Communicate professionally with doctors, nurses, and laboratory staff to help ensure timely deliveries.
• Safely operate a company-provided non-CDL vehicle.
• Use handheld scanners, route software, and mobile apps to track deliveries.
• Ensure proper specimen handling, labeling, storage, and documentation.
• Comply with DOT, HIPAA, OSHA, and internal safety standards.
• Cover routes on multiple shifts and/or weekends as needed.
• Complete special assignments, which may include training, pack out, air, special projects, and client work; may also assist with Group Lead duties.
• Cover routes and functions as necessary, including multiple shifts and emergency coverage.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Wellness programs
• Short- and long-term disability
• 401(k) with company match
• Employee stock purchase plan
• Annual merit increases
• Performance bonus opportunities
• Paid time off
• Tuition reimbursement
• Career advancement opportunities
• Uniforms provided
• Potential shift differential for some or all hours worked on second or third shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed