Medical Coordinator

Bethany Christian Services USA • Kentwood, MI

3d

About The Position

Bethany Christian Services is a faith-based organization that works to ensure children are safe, loved, and connected through family. The Medical Coordinator arranges and coordinates health services for children in care, including urgent, emergent, and preventative care. The role maintains confidential medical records, communicates health needs to case managers and clinicians, schedules and transports youth to appointments, coordinates interpretation and translation services, and serves as a liaison with community health care providers.

The Medical Coordinator also manages medical files, prepares treatment authorization requests for refugee and immigrant clients, serves as a subject matter expert on Point Comfort Underwriters Insurance, and provides resources and reports upon discharge. The role ensures documentation and filing compliance, addresses billing errors, stays current on applicable regulatory requirements, and may participate in after-hours on-call coverage, travel to provider facilities, and Bethany-sponsored events. Essential responsibilities may vary by program, and other duties may be assigned.

Bethany describes its mission as rooted in Christian faith and its shared values as being motivated by faith, supporting one another, championing justice, pursuing excellence, and staying committed for the long haul.

Requirements

• At least one year of employment in a public health or health care setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
• An LPN/LVN or higher health-related qualification, such as an RN with a bachelor's degree, or a bachelor's degree in a relevant field.
• Excellent verbal and written communication skills.
• Ability to provide excellent, compassionate customer service.
• Ability to work independently and maintain a high level of confidentiality.
• Reliability in handling time-sensitive deadlines and tasks.
• Ability to work under pressure and adapt to change.
• Ability to pass required medical examinations and physically fulfill essential job functions.
• Pass an annual TB test and document a preference to receive or decline Hepatitis immunization.
• Demonstrate integrity and good moral character in providing care.
• Relevant experience and/or qualifications to work with the clients, including clients with special needs; required training and licensing as necessary.
• Proof of immunity to vaccine-preventable diseases transmitted by the respiratory route, including completion of the primary TDap/Tdap vaccination series; if the primary series was completed in childhood, one Tdap dose in adulthood.
• Results of medical examinations required by state licensing, including TB test results and immunization records.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• Be at least 21 years old and hold a valid driver's license, with at least three years of driving experience in the U.S., to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscribe to and integrate the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Bilingual Spanish/English fluency.

Responsibilities

• Arrange and coordinate appropriate urgent, emergent, and preventative health services for children in care.
• Maintain complete and confidential medical records and ensure records are updated.
• Communicate children's health needs to case managers and clinicians.
• Schedule health care appointments and coordinate transportation to appointments; schedule and transport youth within allotted timeframes.
• Ensure qualified interpretation and translation services are in place.
• Serve as a liaison for community health care providers.
• Formulate treatment authorization requests to Point Comfort Underwriters for refugee and immigrant clients.
• Serve as a subject matter expert on Point Comfort Underwriters Insurance through ongoing consultation and collaboration with the insurer.
• Provide resources and reports upon discharge.
• Ensure documentation and filing compliance with agency and licensing requirements.
• Reconcile and address billing errors to ensure accurate billing and prevent profit loss.
• May participate in on-call coverage to assist shelter care staff with medical issues after business hours, as program needs dictate.
• Stay current on agency, federal, and state regulatory requirements related to social services.
• Periodically travel to health care provider facilities to build working relationships and transport clients.
• May participate in Bethany-sponsored events.
• Complete other duties as assigned; responsibilities may vary according to program or department needs.

Benefits

• Access to training, professional development, and career growth opportunities.
• Comprehensive health insurance, including medical, dental, and vision.
• 403(b) retirement plan with employer match eligibility.
• Time off including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for eligible employees.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level